– We accept all major credit cards such as American Express, Visa, and MasterCard.
– Your order will be processed at our warehouse located in Richmond, BC. Please note that in the case of a split order, you will receive multiple shipping confirmation emails to track each individual parcel.
– Currently, In-Store Pickup is available at our store located in Richmond, BC. You can select this option on the “Shipping Method” section of our checkout page. Please allow 12 hours for us to process your order. We will send you an email notification once payment is cleared. The credit card holder’s valid driver’s license or government photo ID and credit card used for the transaction will be required upon pickup security purposes.
– Your personal online security is important to us. To ensure the legitimacy of purchases made on our webstore, we must confirm that the billing address you provide matches the address on file with your credit card company.
– Please follow our social media platforms (Facebook, Instagram and WeChat) for details regarding the latest new release and promotions.
– We strive to have your questions and inquiries resolved as soon as possible. A typical response time for inquiries online is 24 hours. If you require immediate assistance, please call us at +1 (604) 674 – 8168 during our business hour to speak with our sale associates.
Our business hours are:
Monday – Friday 10:00 AM to 7:00 AM
Saturday 10:00 AM to 6:00 PM
Sunday 11:00 AM to 6:00 PM
Holidays 11:00 AM to 6:00 PM