Return & Exchange Policy
LAST UPDATE – [10/13/2019]
At Par-Tee Golf, your satisfaction is our biggest concern. To ensure the standard of our services and the satisfaction of all our customers, the following rules apply on all returns:
- All returns must be made within 14 days from the purchasing date, while all exchanges must to be made within 30 days from the purchasing date.
- All returns require the original invoices from your purchase.
- All returns require the original packaging, price tags, and correlated items that were included.
- Products must be in brand new condition and have not been used/worn.
*PLEASE NOTE: Customized and altered products are non-refundable. Clearance items are subjects for FINAL sales.
For your convenience, you can choose to return the products through online or in-store, please find below the procedures for both online and in-store:
- Please send an email with your invoice attached to firstname.lastname@example.org regarding your return request.
- After we receive your request, we will notify you the instructions and the returning address.
- All returns are subjects for approval. Payment will be refunded to the original method of payment once we receive and finish examining the returning products.
- Payment will be refunded to the original method of payment, and the refund will normally be reflected in 5 – 10 business days, depending on the method of payment.
**PLEASE NOTE: Customers are responsible for all the correlated shipping cost, and shipping expenses are non-refundable.
- Please come into our store located on 5731 No.3 Road, Richmond, BC, Canada if you wish to return or exchange your purchase in-store.
- Please bring the returning product and the original invoice into our physical store regarding your return or exchange request.
- All returns are subjects for approval. Payment will be refunded to the original method of payment once we receive and examine the products.
- A valid government-issued photo ID may be requested upon your refund if you decide to proceed your return in-store.
***PLEASE NOTE: Par-Tee Golf reserves the rights to deny any return and make changes on the policies without any future notification.